FAQ
Questions, answered.
Can't find yours? Write to info@lase.studio — we reply within 24 hours.
Orders & delivery
When will my order ship?
Every LASE is printed to order. Production takes 3–5 days, then 2–5 days shipping within the EU. You'll get a tracking link the moment it leaves the studio.
Where do you ship?
Across the EU with shipping included in the price. Other destinations — write to us, we'll find a way.
Can I change or cancel my order?
Any time before it ships — just reply to your confirmation e-mail.
Returns & warranty
What if it's not for me?
You have 30 days from delivery to return it, no questions asked. Details: Returns & refunds.
What does the warranty cover?
2 years on manufacturing defects. Because LASE is modular, most fixes mean replacing one module — not shipping the whole lamp back. Details: Warranty.
Product
Is the bulb included?
Yes — a warm 2200 K dimmable LED (E27, rated ≈15 000 hours) is in the box, plus a textile cord with inline dimmer.
Can I use a different bulb?
Any E27 LED up to 10 W. Never halogen or incandescent — they run far too hot for the printed shell.
How does GLOW work?
A photoluminescent pigment in the shell charges in daylight and glows for hours after you switch off. No batteries, nothing to wear out. More: GLOW.
How do I clean it?
A dry or slightly damp soft cloth. That's genuinely all.
The system
How tall can I build?
Up to L + L + M (≈ 60 cm) on the standard base — the configurator tracks the height and keeps every build stable. A Stability Base for taller builds is in the works.
Can I buy modules separately?
Yes — that's the whole point. Swap colours, replace parts, grow your lamp over time. Browse modules.
Will my colour look exactly like the photos?
Very close — but every piece is 3D-printed to order, so subtle texture and tone variations are part of the deal. No two LASE are perfectly identical, including yours.
Payments
How can I pay?
Cards, Apple Pay, Google Pay, PayPal and Klarna. Prices are final — no hidden costs at checkout.